Simply Ask a Question or Browse by Topic to find answers to all your questions. Or just give us a call—we’re here to help. If you have questions about a particular cellphone model, check out our Videos & Manuals section below for detailed instructions about your specific phone.
No results found for your question.
It says “No Service” on my phone display.
When the phone is first turned on, it displays “No Service” for about 30 seconds while it connects to the cellular network. This is normal. The message should disappear after 30 seconds.
If the “No Service” message stays on, you may be in a location where the cellular signal is too weak, such as a subway or mountain valley, or where a cellular tower is not close enough to your phone. Weather or environmental conditions may also be a factor. Try your call again from another area.
If “No Service” stays on in an area where you think you should be getting reception, turn the phone off and back on. If you still get “No Service,” use a landline to call our Customer Support team at (888) 529-3352(888) 529-3352 or use our online chat to reach an agent for assistance.